Registration and Claims for 9 Year Warranty

Extended Warranty - English - Content Page

HOW IT WORKS TERMS & CONDITIONS FAQs

The Firestone 9-year warranty registration and claims process is now fully electronic, improving the data capturing process and making it quicker, easier, and more efficient.

REGISTRATION

  • If the tyre is covered by the 9-year warranty and is purchased in South Africa, neighbouring countries (Namibia, Lesotho, Swaziland, Botswana and Zambia) or are OE fitted it can be registered
  • Once a customer has purchased their Firestone branded agricultural radial tyre, they need to register themselves on our Firestone 9-year warranty database by filling in an electronic form.
  • To access the online registration form, the customer must enter the Firestone mobi site address (www.bridgestonesa.mobi) into their mobile phone or desktop internet browser or alternatively make use of the feedback ferret found in store.
  • Once the online form is opened, the customer or the dealer completes all the required information. The invoice number, personal particulars, vehicle details, tyre details and store details will be required for registration.
  • Once the form has been completed, it is submitted and uploaded to the database in real-time.
  • As soon as the customer’s details are uploaded to the database, the customer will receive an electronic confirmation by SMS or email

REGISTER YOUR TYRES

Claim

  • When a claim needs to be made, the customer can go to any Bridgestone authorised dealer to make the claim.
  • An adjustment for tyre damage of which is proved to be attributed to manufacturing fault, upon assessing the damage, the final decision shall be made by Bridgestone’s representatives or persons who are authorised by Bridgestone South Africa
  • The salesman then needs to go to the Firestone 9-year warranty portal and find the customer on the database by entering the customer’s unique number, ID number, or surname. Once the customer’s online form is found, the claim can be processed.
  • The amount to be compensated will be calculated from the degree of wear. In other words, the so-called Remaining Tread Depth (RTD) measurement system will be applied. The cost of mounting, balancing and other service charges are payable by the customers.