Frequently Asked Questions

Popular Questions
Tyre Damage Guarantee

Can I still claim for my tyre if the dealer I purchased my tyre at didn’t register my tyre?

No, you cannot claim for a tyre that was never registered. The responsibility is on you as the consumer to ensure that your tyres are registered after purchasing, the dealer is only there to guide or give assistance if needed while you complete the registration.

Company

Who do I contact about a career at Firestone in South Africa?

Call our human resources by dialling 011 923 7500 or email [email protected]

Products

Who manufactures Firestone tyres?

Bridgestone Corporation, the world’s largest tyre manufacturer.

Technical

Is it alright to fit run-flat tyres and conventional tyres on the same car?

No. Conventional tyres do not have run-?at capability and the handling characteristics of the vehicle with these tyres may be different. Only do so in an emergency and temporary basis, but verify that its size, load capacity, in?ation pressure, and speed rating speci?cations meet the requirements of the vehicle.

Technical

Can I fill Firestone tyres with nitrogen gas?

Nitrogen is an acceptable inflation gas for use in Firestone passenger, light truck, and truck tyres.

Technical

How do I know which tyre to buy?

The best thing to do when its time to replace your tyres is consult your vehicle owner’s manual and tyre information placard for recommendations.

Products

Why do you not include your prices on the website?

The prices of tyres vary between various dealer as each retailer determines the prices of their products independently. This is also influenced by the region the dealer operates from. For prices, contact your nearest Firestone dealer such as Supa Quick and Tiger Wheel & Tyre.

Products

Do you supply motorcycle tyres in South Africa?

Answer to come

Products

What is the best value-for-money Firestone tyre?

Answer to come

Products

Where can I buy Firestone tyres?

Firestone tyres are sold at various selected outlets countrywide. Locate your nearest Supa Quick or Tiger Wheel & Tyre for contact details.

Tyre Damage Guarantee

What happens to my Firestone Passenger and Destination tyres if I registered it before the 1st of July?

It will remain covered by the previous Tyre Damage Guarantee for the lifetime of the tyre.

Tyre Damage Guarantee

Does the Tyre Damage Guarantee only apply to new purchases?

Yes. Previously registered tyres will keep their lifetime TDG.

Tyre Damage Guarantee

Can I claim for a tyre if it is damaged outside the country?

You can claim for tyres in South Africa, Namibia, and Swaziland, provided there is a dealer in that country.

Tyre Damage Guarantee

Where can I make a claim?

We suggest you return to the Supa Quick dealer where you purchased your tyre if possible, otherwise, you can visit your nearest Supa Quick dealer.

Tyre Damage Guarantee

Is mechanical wear covered?

No. The Tyre Damage Guarantee only covers tyres that are damaged by road hazards during transit.

Tyre Damage Guarantee

How long does the claim process take?

Once the tyre has been assessed and credit due to you calculated, you can immediately purchase a replacement tyre.

Tyre Damage Guarantee

Can an invoice be used in the case where no Tyre Damage Guarantee registration number is available?

If you registered your tyre, your unique TDG code can be retrieved with your ID or invoice number.

Tyre Damage Guarantee

Will Firestone honour a Tyre Damage Guarantee claim on a tyre that has been repaired during the guarantee period?

Yes. BSAF will honour the TDG claim if the tyre has previously been repaired during the guarantee period.

Tyre Damage Guarantee

When does the Guarantee cover take effect?

Your tyres will be covered by the Firestone SA TDG from the day of purchase as soon as they have been registered.

Tyre Damage Guarantee

If any part of the tyre tread is below 1mm, will a claim still be granted?

When any part of the tyre is below 1mm the tyre will be considered worn and no claim will be granted.

Tyre Damage Guarantee

Are all Firestone tyres covered by the Tyre Damage Guarantee?

No. Only passenger, 4X4 and SUV tyres with a rim diameter of 15 inch and above are covered.

9 Year Warranty

Can I still claim for the warranty if I don’t have the invoice anymore?

Yes, provided that the tyre was registered upon purchase as all the relevant information would have been saved on the 9-year warranty database and that’s where the information will be retrieved from when you claim.

9 Year Warranty

Will Bridgestone South Africa honour a claim on a tyre that has been repaired during its warranty period?

No, Bridgestone South Africa will not honour a claim if the tyre has previously been repaired during its warranty period.

9 Year Warranty

When taking the average tread depth and any part of the tyre tread is below 1mm, will an adjustment still be granted?

No. The dealer must measure the average tread depth for adjustment purposes, and if any part of the tyre is below 1mm, the tyre will be considered as worn out and no adjustment will be granted.

9 Year Warranty

Since the warranty covers tyres manufactured in the USA, can I still register my tyres if I purchased them in the USA?

No. The tyres can only be purchased in South Africa, neighbouring countries (Namibia, Lesotho, Swaziland, Botswana, and Zambia) or be OE fitted in order to qualify for the warranty.

9 Year Warranty

When does the 9-year warranty take effect

The 9-year warranty takes effect post the purchase and upon registration of a qualifying tyre, and is valid for 9-years from registration date.

9 Year Warranty

Which Tyres qualify for the 9-year warranty?

This warranty is only valid for 19 agricultural radial tyre sizes that are manufactured in the USA provided that those tyres are purchased in South Africa, neighbouring countries (Namibia, Lesotho, Swaziland, Botswana, and Zambia) or are OE.

The 9-year warranty is valid for the following agricultural tyres:

Agricultural 9 year warranty tyre list

Are all Firestone tyres covered by the tyre damage guarantee?

No. Only passenger, 4X4 and SUV tyres with a rim diameter of 15 inch and above are covered.