Popular Questions
Tyre Damage Guarantee

10. If my tyre/-s gets damaged whilst I am outside the country can I still claim?

Yes. You can claim for tyre/-s in any of these countries Namibia and Swaziland provided there is a fitment center in that country.

Tyre Damage Guarantee

9. Where can I make a claim?

In the event where your tyre/-s gets damaged by a road hazard try and return to the fitment center where you purchased your tyre/-s, however if this is not possible then visit your nearest authorised fitment center that is part of the same network of stores where the original purchase was made.

Tyre Damage Guarantee

8. Is mechanical wear covered?

No. The Tyre Damage Guarantee only covers tyre/-s that are damaged by road hazards during transit.

Tyre Damage Guarantee

7. How long does the claim process take?

Once the tyre/-s has been assessed and credit due to you calculated, you can immediately purchase a replacement tyre/-s.

Tyre Damage Guarantee

6. What happens if my tyre/-s were registered on the lifetime guarantee?

Previously registered Firestone tyre/-s will keep their lifetime TDG.